“Trust, but verify.” – have you heard this old Russian proverb? It seems simple, but it’s nuanced and complex. Making a request without clearing expressing your expectations, in a way which you, and your client can understand, is clearly a recipe for disaster. Be clear, concise, and get it all down in writing.
- Don’t be lazy. It takes a real relationship before you can expect teamwork.
- Even smart, trustworthy people will let you down if they are unclear on expectations. Yes, trust people… but set them up for success by clarifying what success looks like… draw it out, write it down, be specific.
- Get ahead of the problem. Communicate the what and why.
“Consultants are vendors and any purchase of services has this margin for error. Understandably – it’s not usually this ugly, but lawsuits against consultants are not rare.”